Describe the problem
Write briefly which device is affected and what is not working.
Services
Your home is digital. We make technology easy to understand again.
geholfen123 provides calm, step-by-step help with computers, phones, tablets, Wi-Fi, printers, email, streaming, smart home, security, backups, and remote support. No subscription, no hidden monthly contract, and clear agreement before paid work starts.
Help by callback, remote support, or personal appointment.Suitable for elderly and non-technical usersNo subscription requiredYou stay in control at all times
How support works
Start simply. Solve it together.
You do not need to describe the problem perfectly. A few words are enough, then we sort the next steps together.
Arrange a callback or remote help
We clarify whether phone support, remote help, or an appointment makes sense.
Solve it together
We explain every step clearly. Nothing happens secretly or without your consent.
Common requests
Tech support for everyday digital life
This overview shows common topics. If your issue is different, still mention it in the callback request.
Computer & laptop
Setup, updates, slow devices, software, and common error messages.
For Windows, macOS, Linux, and everyday software questions.Smartphone & tablet
Apps, user accounts, settings, contacts, calendars, photos, and backups.
For new devices, changed settings, and safer synchronization.Wi-Fi, router & home network
Wi-Fi problems, router basics, new devices, and more stable connections.
We explain whether the line, Wi-Fi, router, or device is likely affected.Printer, scanner & accessories
Setup, connection, Wi-Fi printing, scanning, Bluetooth, and external devices.
Also for speakers, keyboards, mice, drives, and similar everyday helpers.Email, logins & passwords
Email apps, logins, account recovery, safer sign-in, and password-manager basics.
No passwords in forms. If a login is needed, you enter it yourself.Photos, documents & backup
Transfer photos, organize documents, understand cloud storage, and set up simple backups.
So important files are not stored on only one device.Smart TV & streaming
Smart TVs, streaming apps, TV sticks, boxes, and internet connection.
We help with setup and orientation without selling provider contracts.Smart home & connected devices
Lights, speakers, thermostats, cameras, and other app-connected devices.
We check together what remains useful, safe, and understandable.Security & privacy
Updates, antivirus basics, scams, phishing, privacy settings, and safer backups.
Calm explanations without fear tactics or fake guarantees.Family, children & devices
Parental controls, family-friendly settings, shared calendars, and device organization.
Also for learning software, console Wi-Fi, smartwatches, and fitness trackers.Remote help is prepared together
When remote help makes sense, we use TeamViewer QuickSupport as the main option. AnyDesk remains the simple fallback. You stay present during the session and can end the connection at any time.
Launch pricing
Simple, fair, and no subscription
For the start, prices are intentionally kept low. Billing is transparent in 15-minute steps with a clear minimum time.
Remote help & phone support
30 EUR minimumThe first 30 minutes cost 30 EUR. After that, 15 EUR per started 15 minutes.
On-site help
72 EUR first hourAfter that, 18 EUR per started 15 minutes. Costs are discussed before work begins.
Travel
25 EUR local travelOutside the direct local area, plus 0.80 EUR per kilometer. Because fuel costs are high, travel is calculated fairly but not discounted.
These are launch prices for straightforward help. If a problem becomes larger, we discuss it before additional costs arise.
What we do not do
- We do not ask for banking passwords, TANs, or security codes through the website.
- We do not collect remote-support passwords, unattended-access credentials, or unnecessary private data.
- Invoice or bank transfer is possible only by agreement and is not automatically guaranteed.
- Some issues may require a follow-up appointment or checking with a provider, manufacturer, or local service.
Payment
Payment by Stripe (card, Apple Pay, or Google Pay) and PayPal is possible after the price has been agreed. Invoice or bank transfer is possible only by agreement. For invoicing, we need your full name, address, phone number, and email address. For new customers or larger jobs, we may request payment by Stripe or PayPal link, or a deposit before remote support begins. The price is always explained before support starts. There are no hidden costs.
Pay directly online
If we have already agreed the price, you can pay directly through Stripe or PayPal here. Stripe supports card, Apple Pay, and Google Pay when those payment methods are available on your device. Please do not pay in advance before we have confirmed the amount together.
If your topic is not listed, still mention it in the callback request. We will honestly tell you whether and how we can help.
You can start small.
Write a few words about the issue. We get back to you and calmly discuss the right next step.