Frequently asked questions
Short answers to the most important questions.
Does the request cost anything?
The first request is non-binding. Any costs will be clearly discussed in advance.
Do I need to create an account?
No. You do not need a user account to request a callback.
Can you help remotely?
Yes, when it makes sense and is safe. We explain each step first.
Which languages do you support?
German is the default language. English is also available.
Which devices do you support?
We help with Windows PCs, Macs, Linux computers, Android devices, iPhone, and iPad. If a device is not suitable, we say so clearly.
Do I need to share passwords?
No. Please do not enter passwords, TANs, security codes, or remote-support passwords into forms. If a login is needed, you enter it yourself.
Which remote support tool do you use?
TeamViewer QuickSupport is recommended. If TeamViewer does not work, we can use AnyDesk as a fallback. Zoom is only an internal emergency option for screen viewing and guidance.
Can geholfen123 control my iPhone remotely?
On iPhone and iPad, full remote control is usually limited. We can often help through screen sharing or step-by-step guidance.
How does payment work?
Remote and phone support start at 30 EUR for the first 30 minutes, then 15 EUR per started 15 minutes. On-site help starts at 72 EUR for the first hour, then 18 EUR per started 15 minutes. Travel is charged separately and is not discounted because fuel costs are high. The price is explained before support starts. Payment by Stripe (card, Apple Pay, or Google Pay), PayPal link, invoice, bank transfer, or cash can be agreed depending on the case. Invoice and bank transfer are not automatically guaranteed.
Do you store my payment data?
We do not store banking passwords, TANs, or card details. For invoice or bank transfer, name, address, email, and phone may be stored for processing and invoicing.
What happens to my request data?
Request data is used only for processing, callback, documentation, agreed invoicing, and abuse protection. Normal visit data is stored separately with minimal data.
Can you also help on site?
On-site help may be possible depending on distance, topic, and availability. Mention it in the request and we will clarify it during the callback.
Do you also help with AI and digital assistants?
Yes. We explain tools like ChatGPT clearly and practically, without hype or needless jargon.
What if my problem cannot be solved?
We explain the reason clearly and discuss sensible next steps, such as provider support, manufacturer support, replacement, or an on-site check.