We especially support people who do not want jargon, call-center loops, or complicated instructions. We listen, ask clear questions, and explain solutions in a way that remains understandable.

Technical profile

I work in second-level broadband, cable, fibre, and mobile support, helping customers understand and solve connection, router, bandwidth, availability, and contract-related technical issues. My background combines customer-facing technical support, software troubleshooting, web development, automation, Ubuntu/Linux enthusiasm, and practical AI system building.

What I am doing now

Alongside my current support role, I build practical AI and automation systems with OpenAI, Firebase, Pinecone, n8n, Telegram bots, and OpenClaw. I am especially interested in assistants that can interact with real tools, remember useful context, retrieve reliable information, and automate everyday workflows safely.

What matters

Technology is only useful when people can actually understand and trust it. Over the years, I have supported users across Germany, Scotland, and England in broadband, mobile, medical technology, speech recognition, document/PDF software, and internal support environments. That experience shapes geholfen123: we turn confusion into something usable.

What I care about

I like technology that is clear, reliable, and useful. I care about calm troubleshooting, understandable explanations, clean systems, and AI tools that help people instead of burying them under more complexity. I speak both "user" and "developer", and I enjoy translating frustration into function.

Kontakt: hierwirdgeholfen@gmail.com
Telefon: +49 160 91853878
GitHub: TheMelodyOfCode

Recent project experience

Bible Rewritten

A free community platform for respectful, human-written creative retellings of public-domain Bible chapters. Focus areas include React, Firebase, multilingual UX, source reading, moderation, SEO, and careful community rules.

Open Bible Rewritten

ReadWiseHub

A public web app for uploading owned books and documents, reading extracted text, highlighting passages, and asking grounded AI questions from source material. Focus areas include Firebase, Cloud Run, Pinecone, PDF processing, RAG, privacy, and mobile reader UX.

Open ReadWiseHub

Vega - AI Knowledge Assistant

Telegram-based AI assistant using Firebase, Pinecone, OpenAI, and n8n to answer from a private knowledge base first, then escalate to web research when needed. Focus areas include RAG, vector search, Firebase Cloud Functions, Telegram bot integration, knowledge-base lifecycle handling, context, memory, and safe escalation.

Lyra - Personal Operations Assistant

Telegram-based assistant for email, calendar, and personal workflow automation. Lyra processes text and voice messages, transcribes audio, summarizes emails, drafts or sends replies, checks calendars, creates events, and responds by text or generated voice.